Privacy Policy

Last updated: January 1, 2025

1. Data Collection Principles

ShopAI Assistant is designed with privacy-by-default architecture:

Minimal Data Approach: We only collect what's absolutely necessary for real-time functionality
No Customer Databases: We don't maintain databases of shopper information
Transient Processing: Data exists only during active sessions and is purged immediately after

2. Types of Information Processed

2.1 Session Data

Chat conversation history (retained only until browser session ends)
Temporary cart contents (discarded after checkout or session timeout)
Authentication tokens (valid only for active sessions)

2.2 Shopify Data

Product information fetched in real-time via API (never stored)
Inventory levels checked live during conversations
Store configuration details cached temporarily (max 24 hours)

2.3 Checkout Data

Shipping information collected only to generate Shopify checkout links
Payment details are handled exclusively by Shopify's secure checkout
No order history or customer profiles maintained

3. Data Security Measures

3.1 Technical Protections

End-to-end encryption for all chat communications (TLS 1.3+)
Regular security audits of our API integrations
OAuth 2.0 authentication with minimal required scopes
Automatic data purging after order processing

3.2 Operational Practices

No third-party data sharing or selling
Regular penetration testing of our systems
Employee training on privacy best practices
GDPR-compliant data processing agreements

4. Your Rights & Choices

As we don't store personal data, most privacy rights are inherently respected:

Right to Access: Since we don't retain data, there's nothing to access after session completion
Right to Deletion: Automatic data purging makes this unnecessary
Data Portability: Chat logs can be exported during active sessions only

For Shopify store owners, you may revoke API access at any time through your Shopify admin panel.

5. Changes & Contact

We may update this policy to reflect changes in our practices. Significant changes will be notified via email to registered users. For questions, contact suport.shopai@gmail.com.