Terms of Service
Last updated: January 1, 2025
1. Service Description
ShopAI Assistant provides:
- Real-time AI shopping assistant for Shopify stores
- Stateless architecture that processes data without retention
- Direct API integration with Shopify for live data access
- Conversational commerce tools including product discovery, cart management, and checkout facilitation
2. Data Processing Terms
2.1 Data Flow
- All product data is fetched directly from Shopify APIs when needed
- Customer information is processed transiently during checkout flow
- No persistent storage of shopper data occurs on our systems
2.2 API Usage
- Requires Shopify Storefront API access for product information
- Uses Shopify Admin API with minimal required permissions
- All API calls are made in real-time as needed for functionality
3. Prohibited Uses
You agree not to use ShopAI Assistant to:
- Process illegal or regulated products/services
- Bypass Shopify's native functionality
- Attempt to extract or store customer data persistently
- Reverse engineer or modify our API integrations
- Create excessive API calls that may impact Shopify's systems
4. Technical Requirements
- Active Shopify store with valid API access
- Modern browser supporting WebSockets and TLS 1.2+
- Stable internet connection for real-time processing
- Compatible with Shopify's current API versions
5. Service Limitations
5.1 Real-Time Nature
Because we don't store data:
- Historical chat analysis isn't available
- Abandoned cart recovery requires Shopify-side solutions
- Customer recognition across sessions isn't possible
5.2 Shopify Dependencies
Our service relies on:
- Shopify API availability and rate limits
- Your store's product data accuracy
- Shopify's checkout security measures
6. Modifications & Termination
We may update these terms with 30 days notice. Either party may terminate service with written notice. Upon termination:
- All API access is immediately revoked
- No data deletion is required as we don't store information
- Outstanding invoices remain payable
7. Contact Information
For questions about these Terms, contact suport.shopai@gmail.com.